Chez Minou

My husband and I recently visited your establishment on May 11, 2025 for dinner, having chosen your restaurant after exploring dining options in the area. Upon our arrival, we noted the lively and busy atmosphere outside, which suggested a popular dining destination. We were promptly seated by a hostess who provided menus, took our drink order, and informed us that our server would attend to us shortly. Our server subsequently arrived to take our order. We requested two chicken Caesar salads and a plate of linguine Neapolitan to share. We found the chicken Caesar salads to be excellent, with a perfect balance of dressing and cheese. We enjoyed the pleasant atmosphere while we savored our meals and drinks. Approximately thirty minutes after finishing our salads, as our shared pasta dish had not yet arrived and we were no longer hungry, I attempted to request the bill from our server. As visitors from Canada, I confess my French language skills are limited, and I encountered some difficulty communicating my request. The server's demeanor during this interaction appeared dismissive, and she seemed to struggle to understand my request. After some effort, she eventually comprehended and departed without acknowledgment. Despite the restaurant being busy, we observed our server attending to other tables and assisting other patrons and ignoring us. Approximately ten minutes later, our bill was presented to our table in an abrupt manner. When the server returned, I informed her that the pasta dish had not been served. She proceeded to the kitchen and returned to inform us that the pasta was now ready if we still desired it. Given that we had completed our salads and drinks at least thirty minutes prior, we declined the offer, reiterating our request for the bill. The server again departed without a word, processed the payment, and returned to place the bill on our table, which we found to be an excessive amount. While this particular interaction with our server was disappointing, we wish to commend the rest of your staff for their courteous and attentive service throughout our visit. The quality of the food we received was also excellent. We believe that the professionalism and attentiveness of service staff are paramount, particularly when assisting international visitors who may face language barriers. We hope this feedback can be used to ensure consistent service standards across your team.